Where are we ?

We are present in every X-cite / Alghanim Electronics outlets excluding the Xpress stores. We have a dedicated counter at which we take care We take care of any technical problem related to that PC or Laptop or IT product that you buy.

What do we do?

• A dedicated counter to handle customer’s Complaint & Referrals related to IT products .
• Handles Software & Hardware (Software and primary trouble shooting) issues
• Provides the connectivity of any IT product with notebook etc (Printers, Mobiles, and Cameras).
• Helps customers with any technical query.
• Provides an immediate replacement to the customer, if there is a hardware problem provided the invoice date is not more than 2 days
• Refers the customers to Agency & Non-Agency Service providers in case the unit is eligible for warranty or repair and has invoice date has exceeded 1 week of purchase.

What does this service cost?

• All Services are free of Charge if the unit is purchased from any X-cite/ Alghanim Electronics store, and subject to standard warranty terms and exclusions like physical damage, etc. If you need to see the detailed list of warranty terms and conditions, please click here.
• We can arrange for the product to be picked up from you and delivered to the service point. Such pick up and drop service is charged @ KD 20/- per pick up and drop off.